Personal Data Processing Policy

Last updated: July 2026

9Group is committed to respecting the privacy and protecting the personal data of our customers, partners, property owners, and users of the website 9group.com.vn.

This Personal Data Processing Policy explains how 9Group collects, uses, stores, shares, and protects personal data in accordance with Vietnamese law, including Decree No. 13/2023/ND-CP on Personal Data Protection and other applicable regulations.

By using this website or voluntarily providing information to 9Group, you acknowledge that you have read and understood this Policy.

1. Scope of Application

This Policy applies to:

• Visitors to the 9group.com.vn website
• Apartment rental customers
• Serviced apartment and homestay customers
• Customers purchasing, selling, or transferring real estate
• Property owners working with 9Group
• Business partners and service providers
• Individuals submitting information through contact forms
• Individuals registering for property consultation
• Other individuals who communicate or conduct transactions with 9Group

2. Personal Data We May Collect

Depending on the nature of your interaction with 9Group, we may collect one or more of the following categories of personal data.

2.1 Identification and Contact Information

This may include:

• Full name
• Telephone number
• Email address
• Nationality
• Contact address
• Company or organization name, where applicable

2.2 Property Enquiry and Transaction Information

This may include:

• Property development or project of interest
• Preferred property or apartment type
• Expected budget
• Purpose of renting or purchasing
• Preferred move-in or handover date
• Expected rental duration
• Property viewing requirements
• Consultation and communication history
• Feedback, enquiries, or complaints
• Information relating to a rental, purchase, sale, or property transfer

2.3 Documents for Administrative Procedures

When requested by the customer, 9Group may receive documents required to support rental procedures, temporary residence registration, or other related services.

These documents may include:

• Passport
• Visa
• Temporary residence card or other immigration documents
• Rental agreement
• Information about the property owner
• Property documents requested by the relevant authority
• Other documents required to provide the requested service

These documents will only be used for the purposes communicated to the customer and within the scope of the customer’s consent or as otherwise required or permitted by applicable law.

Please do not send identification or immigration documents unless they are necessary for a specific service and requested through an appropriate communication channel.

2.4 Technical and Website Usage Data

When you access the website, our systems or service providers may automatically collect certain technical information, including:

• Internet Protocol address
• Device type
• Browser type
• Operating system
• Cookies
• Access logs
• Referral source
• Pages visited
• Website interactions
• Date and time of access
• Other technical information relating to website usage

For more information about the use of cookies, please read our Cookie Policy.

3. Purposes of Personal Data Processing

9Group may process personal data for the following purposes:

• Providing information about properties, developments, and services
• Responding to customer enquiries
• Contacting customers at their request
• Recommending suitable apartments or properties
• Sending property photos, videos, prices, and availability information
• Arranging property viewings or live video tours
• Supporting negotiations between customers and property owners
• Supporting the preparation and signing of agreements
• Assisting with procedures relating to property rental, purchase, sale, or transfer
• Supporting temporary residence registration when requested
• Coordinating apartment handover and move-in procedures
• Providing customer support after a transaction
• Handling enquiries, feedback, complaints, or disputes
• Sending notifications, documents, price lists, or promotional information where the recipient has agreed to receive such communications
• Improving the quality of our services and website experience
• Preventing fraud, misuse, or unauthorized activities
• Protecting the lawful rights and interests of customers, property owners, partners, and 9Group
• Maintaining the security and operation of our systems
• Complying with applicable legal and regulatory obligations

9Group will not process personal data in a manner that is incompatible with the purposes communicated to the relevant individual, except where otherwise permitted or required by law.

4. Basis for Processing Personal Data

Depending on the circumstances and applicable legal requirements, 9Group may process personal data on one or more appropriate grounds, including:

• The consent of the data subject
• Performance of a contract
• Taking steps requested by the data subject before entering into a contract
• Compliance with a legal obligation
• Processing required or permitted by applicable law
• Protection of the lawful rights and interests of the relevant parties in accordance with applicable regulations

Where processing is based on consent, the data subject may withdraw that consent in accordance with applicable law.

Withdrawal of consent does not affect the lawfulness of processing conducted before the withdrawal. In certain circumstances, withdrawing consent may prevent 9Group from continuing to provide the requested service.

5. How Personal Data May Be Collected

9Group may collect personal data through:

• Contact forms on the website
• Property consultation forms
• Telephone calls
• Email
• Zalo
• WhatsApp
• Messenger
• SMS
• In-person meetings
• Property viewing appointments
• Rental, purchase, sale, or transfer procedures
• Agreements and related documents
• Property owners and transaction partners
• Authorized representatives
• Cookies and website technologies
• Service providers supporting the operation of our website and business

Where information is provided by a representative or another person, that person should ensure that they are authorized to provide the information and that the relevant individual has been appropriately informed.

6. Sharing and Disclosure of Personal Data

9Group does not sell or trade personal data.

We may share personal data only where reasonably necessary for the stated purposes, including:

• With property owners, landlords, buyers, tenants, or transaction partners where required to arrange or complete a property transaction
• With property developers or relevant sales units where necessary for project consultation, reservation, or purchasing procedures
• With building management units where necessary for property viewings, resident registration, access cards, parking, handover, or move-in procedures
• With service providers supporting 9Group’s operations, such as data hosting, email, website administration, information technology, analytics, security, or communication services
• With professional advisers where reasonably necessary
• With competent state authorities where disclosure is legally required
• With other parties where the data subject has provided consent
• Where necessary to protect the lawful rights and interests of the customer, 9Group, or another relevant party in accordance with applicable law

9Group requires recipients to use personal data only for the agreed purpose or as otherwise required by applicable law.

The amount of information disclosed will be limited to what is reasonably necessary for the relevant purpose.

7. International Data Transfers

Some technology platforms and service providers used by 9Group may store or process data on servers located outside Vietnam.

Where personal data is transferred or processed outside Vietnam, 9Group will take appropriate measures in accordance with applicable Vietnamese law and apply reasonable safeguards to protect the information.

The location of a service provider’s servers may change depending on its infrastructure and service arrangements.

8. Personal Data Retention

9Group retains personal data only for as long as reasonably necessary to:

• Provide the requested services
• Maintain communication with the customer
• Perform or administer an agreement
• Complete a rental or property transaction
• Support temporary residence or administrative procedures
• Respond to enquiries, complaints, or disputes
• Protect lawful rights and interests
• Comply with legal, accounting, or regulatory obligations

The retention period may vary depending on the type of data, purpose of processing, transaction status, legal requirements, and whether a dispute or complaint exists.

When personal data is no longer required, it may be deleted, destroyed, or anonymized in accordance with 9Group’s data management procedures, unless a longer retention period is required by law.

9. Personal Data Security

9Group applies reasonable technical and organizational measures intended to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

• SSL/TLS encryption for website connections
• Access controls
• Account and password management
• Staff access based on assigned responsibilities
• Data backups
• Monitoring for suspicious access or activity
• Security updates
• Limiting access to information to individuals who reasonably require it
• Reviewing and improving data protection measures when appropriate

However, no information system, Internet transmission, or electronic storage method can be guaranteed to be completely secure.

Customers should also protect their personal information by using secure communication methods, avoiding unnecessary disclosure, and informing 9Group promptly if they suspect unauthorized access or misuse.

10. Rights of Data Subjects

Subject to applicable law and relevant legal conditions, a data subject may have the right to:

• Be informed about the processing of their personal data
• Give or refuse consent where consent is legally required
• Access their personal data
• Request correction or updating of inaccurate or incomplete information
• Request deletion of personal data where permitted by law
• Request restriction of data processing
• Object to certain processing activities where permitted
• Withdraw consent for processing based on consent
• Request information about organizations or individuals involved in processing their personal data, where applicable
• Submit a complaint, denunciation, or legal claim
• Request compensation in accordance with applicable law if their lawful rights and interests have been infringed
• Exercise other rights available under applicable Vietnamese law

These rights may be subject to exceptions, limitations, identity verification, retention obligations, contractual requirements, and other conditions prescribed by law.

To exercise a data protection right, please contact 9Group using the details provided at the end of this Policy.

11. How We Handle Data Subject Requests

When submitting a request concerning personal data, please provide sufficient information for 9Group to:

• Verify your identity
• Identify the relevant information
• Understand the nature and scope of your request
• Contact you regarding the request

We may request additional information where reasonably necessary to verify identity or prevent unauthorized disclosure, alteration, or deletion of personal data.

9Group will review and respond to valid requests in accordance with applicable law. A request may be refused or limited where required or permitted by law, including where the request affects the rights of another person or conflicts with an applicable retention obligation.

12. Withdrawal of Consent and Marketing Communications

Where personal data processing is based on consent, you may withdraw your consent by contacting 9Group.

You may also request to stop receiving marketing or promotional communications.

After receiving a valid request, 9Group will take reasonable steps to discontinue the relevant communications. However, we may continue sending essential messages relating to an active enquiry, agreement, transaction, service, legal obligation, or security matter.

13. Cookies and Similar Technologies

The 9Group website may use cookies and similar technologies to:

• Operate essential website functions
• Remember user preferences
• Understand how visitors use the website
• Measure website performance
• Improve content and user experience
• Prevent fraud or security incidents
• Support analytics or marketing activities, where permitted

You may manage cookies through your browser settings or the cookie management options provided on the website, where available.

Disabling certain cookies may affect the operation or functionality of some website features.

Please refer to our Cookie Policy for further information.

14. Third-Party Websites and Communication Platforms

The 9Group website may contain links to third-party websites, maps, social networks, messaging platforms, or other external services.

These may include services such as:

• Google Maps
• Zalo
• WhatsApp
• Facebook Messenger
• Other property, communication, or technology platforms

Third-party services operate under their own privacy policies and terms. 9Group is not responsible for the data processing practices of independent third parties.

You should review the relevant third party’s privacy information before providing personal data through its platform.

15. Personal Data Relating to Children

The 9Group website and services are not specifically designed for children.

Where it is necessary to process personal data relating to a minor, 9Group will take appropriate measures and comply with applicable legal requirements concerning the child, parent, guardian, and consent.

Parents or lawful guardians who believe that a child has provided personal data improperly may contact 9Group to request review and appropriate action.

16. Accuracy of Personal Data

Customers and website users should provide accurate, complete, and up-to-date information where necessary for the requested service.

Please notify 9Group if your contact details, identification information, rental requirements, or transaction information change.

9Group may be unable to provide certain services or complete a transaction where required information is inaccurate, incomplete, or unavailable.

17. Personal Data Incidents

If 9Group identifies a personal data incident, we will take reasonable measures to:

• Assess the nature and potential impact of the incident
• Contain and address the issue
• Reduce potential harm
• Preserve relevant information
• Notify affected parties or competent authorities where required by law
• Review security measures and take appropriate corrective action

18. Changes to This Policy

9Group may update this Personal Data Processing Policy to reflect:

• Changes in applicable law
• Changes in our services
• Changes in data processing activities
• Changes in technology
• Changes in security practices
• Business or operational requirements

The updated version will be published on the 9Group website and will take effect from the stated effective or publication date.

We encourage users to review this Policy periodically.

19. Contact Information

If you have a question, concern, complaint, or request relating to personal data, please contact:

9Group

Legal entity: 9Group Trading and Investment Company Limited
Vietnamese name: Công Ty TNHH Thương Mại Và Đầu Tư 9Group
Enterprise registration number: 0110774616

Registered address:
No. 20B, Alley 53 Vu Xuan Thieu Street, Group 19, Phuc Loi Ward, Hanoi, Vietnam

Office:
S2.19 Building, Vinhomes Ocean Park, Hanoi, Vietnam

Website:
https://9group.com.vn

Hotline:
+84 968 719 555

Alternative contact:
+84 949 635 823

Email:
info@9group.com.vn

When contacting us about personal data, please use the subject line:

Personal Data Request

Frequently Asked Questions

Why does 9Group collect personal data?

9Group collects and processes personal data to respond to enquiries, provide property consultation, arrange viewings, support transactions, assist with requested administrative procedures, provide customer service, improve our services, and comply with applicable obligations.

Can I request the deletion of my personal data?

You may submit a deletion request to 9Group. We will review and process the request in accordance with applicable law.

Certain information may need to be retained where required for an active agreement, transaction, complaint, dispute, security matter, or legal obligation.

Does 9Group sell customer data?

No. 9Group does not sell or trade personal data.

Information is only shared where reasonably necessary to provide a requested service, complete a transaction, comply with the law, protect lawful rights, or where the data subject has provided consent.

How does 9Group protect my information?

9Group applies reasonable technical and organizational measures, including encrypted website connections, access controls, staff access restrictions, data backups, security monitoring, and system updates.

However, no Internet-based system can guarantee absolute security.

Can I stop receiving marketing messages?

Yes. You may contact 9Group and request to stop receiving promotional communications.

We may continue sending essential messages relating to an active enquiry, agreement, transaction, service, or legal requirement.

Does 9Group process passport and visa information?

9Group may receive passport, visa, or immigration information when it is necessary to support a rental agreement, temporary residence registration, or another service requested by the customer.

Such information will only be used for the relevant purpose and within the scope permitted by law.

Who can I contact about my personal data?

You can contact 9Group at info@9group.com.vn or call +84968719555. Please use the subject line “Personal Data Request” when sending an email.