Privacy Policy

Last updated: July 2026

Welcome to 9group.com.vn.

9Group is committed to respecting and protecting the privacy of customers, property owners, partners, and website users.

This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, submit an enquiry, request property consultation, rent accommodation, purchase property, sell or transfer real estate, or use another service provided by 9Group.

By using this website or voluntarily providing information to 9Group, you acknowledge that you have read and understood this Privacy Policy.

For more detailed information about how 9Group processes personal data and how you may exercise your data subject rights, please read our Personal Data Processing Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to users of the 9Group website and customers using our services, including:

• Customers looking for apartments for rent
• International tenants and expatriates
• Serviced apartment customers
• Homestay customers
• Customers purchasing, selling, or transferring real estate
• Buyers interested in primary-market apartment developments
• Property owners listing properties with 9Group
• Property owners requesting rental or brokerage support
• Individuals submitting property consultation forms
• Individuals requesting apartment photos, videos, or price information
• Individuals registering to receive project updates or newsletters
• Business partners and service providers
• Corporate clients arranging accommodation for employees
• Other individuals communicating or transacting with 9Group

2. Information We May Collect

Depending on how you interact with 9Group, we may collect the following categories of information.

2.1 Personal and Contact Information

This may include:

• Full name
• Telephone number
• Email address
• Nationality
• Contact address
• Company or employer, where applicable
• Preferred method of communication
• Information included in your enquiry

2.2 Property Enquiry Information

When you contact 9Group about renting or purchasing property, we may collect:

• Property development or project of interest
• Preferred location
• Preferred property type
• Number of bedrooms
• Expected budget
• Intended move-in or purchase date
• Expected rental duration
• Number of occupants
• Workplace or university
• Furnishing requirements
• Pet information, where relevant
• Purpose of the purchase or rental
• Intended personal use or investment
• Requested property services
• Communication and consultation history

2.3 Transaction Information

Where you proceed with a rental, purchase, sale, or transfer, we may process information relating to:

• Property selected
• Rental or purchase terms
• Viewing history
• Reservation procedures
• Payment schedule
• Contract information
• Apartment handover
• Furniture inventory
• Customer requests
• Feedback or complaints
• Communication between relevant parties

9Group does not normally process customers’ bank account passwords, online banking credentials, or payment card security codes.

2.4 Identification and Administrative Documents

Where necessary for a specific transaction or service requested by the customer, we may receive:

• Passport
• National identification documents
• Visa
• Temporary residence card
• Rental agreement
• Company documents
• Property ownership information
• Property documents
• Information required for temporary residence procedures
• Other documents required to provide the requested service

Please do not send identification documents unless they are necessary for a specific service and requested through an appropriate communication channel.

2.5 Technical Information

When you access the website, certain information may be collected automatically, including:

• Internet Protocol address
• Device type
• Browser type
• Operating system
• Date and time of access
• Pages viewed
• Time spent on the website
• Referral source
• Website interactions
• Cookies
• Technical logs
• Approximate location derived from technical data
• Information relating to website errors and performance

This information helps us operate the website, improve performance, understand visitor interests, and protect the website against fraud or unauthorized activity.

3. How We Collect Information

9Group may collect information when you:

• Visit the website
• Complete a contact form
• Register for property consultation
• Request property prices or availability
• Call or send an SMS
• Contact us by email
• Contact us through Zalo
• Contact us through WhatsApp
• Contact us through Messenger
• Attend an in-person meeting
• Arrange a property viewing
• Participate in a live video tour
• Enter into a rental or property transaction
• Provide documents for an administrative procedure
• Submit feedback or a complaint
• Communicate with a member of the 9Group team

Information may also be provided by:

• Property owners
• Property developers
• Building management units
• Corporate clients
• Authorized representatives
• Transaction partners
• Service providers
• Other parties involved in a requested transaction

Where another person provides information on your behalf, that person should have appropriate authorization to do so.

4. How We Use Information

9Group may use collected information for the following purposes:

• Providing apartment rental consultation
• Providing serviced apartment consultation
• Providing homestay consultation
• Providing property purchase and sales consultation
• Providing information about new apartment developments
• Responding to customer enquiries
• Recommending suitable properties
• Sending available property listings
• Sending property photos and videos
• Providing current prices and sales policies
• Arranging property viewings
• Arranging live video tours
• Confirming appointments
• Communicating with property owners
• Supporting rental negotiations
• Supporting property reservation procedures
• Assisting with agreements and transaction documents
• Coordinating property handover and move-in
• Supporting temporary residence procedures when requested
• Providing customer assistance after a transaction
• Responding to feedback and complaints
• Managing disputes
• Protecting customers, property owners, partners, and 9Group
• Preventing fraud, misuse, or security incidents
• Improving website functionality
• Analyzing website usage
• Improving property content and customer experience
• Complying with legal and regulatory obligations

5. Marketing Communications

Where you have agreed to receive updates, 9Group may send:

• New property listings
• Project information
• Apartment availability
• Updated prices
• Sales policies
• Promotional programs
• Property market information
• Service announcements

You may request to stop receiving promotional communications at any time.

An unsubscribe request will not prevent 9Group from sending essential communications relating to:

• An active enquiry
• A scheduled property viewing
• An existing rental agreement
• A property transaction
• An administrative procedure
• Customer support
• Security
• Legal obligations

6. Cookies and Tracking Technologies

The 9Group website may use cookies and similar technologies to:

• Maintain essential website functions
• Remember user preferences
• Analyze website traffic
• Measure advertising performance
• Understand referral sources
• Improve website speed
• Personalize content
• Protect the website
• Detect unusual activity

You can manage or disable cookies through the website’s cookie settings, where available, or through your browser.

Disabling cookies may affect certain website functions.

For more information, please read our Cookie Policy.

7. Sharing Information with Third Parties

9Group does not sell, rent, or trade customers’ personal information.

Information may be shared only where reasonably necessary, including:

• Where the customer has provided consent
• With property owners or landlords for a requested rental
• With prospective tenants or buyers where necessary for a transaction
• With property developers or relevant sales units for project consultation or purchasing procedures
• With building management units for property access, viewings, resident registration, parking, handover, or move-in
• With corporate clients arranging employee accommodation
• With service providers supporting website hosting, email, security, analytics, communication, and information technology
• With professional advisers where reasonably necessary
• For administrative procedures requested by the customer
• With competent state authorities where required by law
• Where necessary to protect the lawful rights and interests of customers, partners, property owners, or 9Group
• Where otherwise permitted or required under applicable law

Where possible, only the information reasonably necessary for the relevant purpose will be shared.

Recipients are expected to use the information for the agreed purpose or in accordance with their legal obligations.

8. International Processing

Some third-party technology and service providers used by 9Group may operate or maintain servers outside Vietnam.

Where information is processed or stored outside Vietnam, 9Group will take reasonable measures in accordance with applicable requirements and the nature of the relevant service.

Further information is available in our Personal Data Processing Policy.

9. Data Security

9Group applies reasonable technical and organizational measures intended to protect customer information.

These measures may include:

• SSL/TLS encryption
• Limiting access to personal data
• Administrative account controls
• Staff access based on assigned responsibilities
• Data backups
• Monitoring unusual activity
• Security updates
• Password and account management
• Appropriate document handling
• Review of website and system security

However, no method of Internet transmission or electronic storage can guarantee absolute security.

9Group cannot guarantee the complete elimination of risks outside its reasonable control. Customers should also protect their information by using secure communication channels and avoiding unnecessary disclosure.

10. Information Retention

Customer information will be retained only for as long as reasonably necessary to:

• Provide the requested service
• Respond to enquiries
• Maintain customer support
• Perform an agreement
• Complete a rental or property transaction
• Support administrative procedures
• Handle complaints or disputes
• Protect lawful rights and interests
• Maintain security
• Comply with legal obligations

The applicable retention period depends on:

• Type of information
• Purpose of collection
• Status of the enquiry or transaction
• Contractual requirements
• Legal requirements
• Existence of a complaint or dispute

When information is no longer required, it may be deleted, destroyed, or anonymized according to 9Group’s data management procedures, unless a longer retention period is required by law.

11. Your Privacy Rights

Subject to applicable law and relevant conditions, you may have the right to:

• Request information about how your personal data is processed
• Request access to personal information held about you
• Request correction or updating of inaccurate information
• Request deletion of information where permitted by law
• Request restriction of certain processing activities
• Object to certain processing activities where permitted
• Withdraw consent where processing is based on consent
• Stop receiving marketing communications
• Submit a complaint concerning the use of your information
• Exercise other rights provided under applicable law

Withdrawal of consent does not affect processing that occurred lawfully before the withdrawal.

Certain requests may be limited where 9Group must retain information for an active agreement, transaction, complaint, dispute, security matter, or legal obligation.

12. Submitting a Privacy Request

To submit a privacy request, please contact 9Group using the details at the end of this Policy.

Your request should include:

• Full name
• Contact information
• Description of the request
• Information required to identify the relevant data
• Any supporting details reasonably necessary to verify your identity

9Group may request additional information to prevent unauthorized access, modification, or deletion.

We will review and respond to valid requests within a reasonable period and in accordance with applicable law.

13. Property Transaction Confidentiality

For apartment rental, serviced accommodation, property sales, and transfer transactions, 9Group seeks to:

• Avoid publicly disclosing customer information without authorization
• Share only information reasonably required for the transaction
• Protect rental agreements and transaction documents
• Protect identification and administrative documents
• Protect the information of property owners, tenants, buyers, and sellers
• Limit document access to relevant personnel and parties
• Use transaction information only for appropriate purposes
• Handle property and customer information in accordance with applicable law

Customers should also avoid publicly sharing another party’s contact details, identification documents, contracts, access codes, or financial information without authorization.

14. Third-Party Websites and Services

The 9Group website may contain links to external websites and services, including:

• Property developer websites
• Partner websites
• Map services
• Video platforms
• Social media
• Messaging platforms
• Other property or technology services

Third-party services operate under their own privacy policies and terms.

9Group is not responsible for the content, security, availability, or privacy practices of independent third-party websites.

You should review the relevant third party’s privacy policy before providing personal information.

15. Information Relating to Children

The 9Group website and services are not specifically designed for children.

Where it is necessary to process personal data relating to a minor, 9Group will take appropriate measures and comply with applicable requirements concerning the child, parent, guardian, and consent.

A parent or lawful guardian who believes that a child has improperly provided personal information may contact 9Group to request review and appropriate action.

16. Information Accuracy

Customers should provide accurate and current information when it is required for a service or transaction.

Please inform 9Group if your:

• Contact details change
• Property requirements change
• Move-in date changes
• Transaction status changes
• Identification information requires correction
• Marketing preferences change

9Group may be unable to provide certain services if required information is inaccurate, incomplete, or unavailable.

17. Privacy and Security Incidents

If 9Group identifies an incident involving personal information, we will take reasonable measures to:

• Assess the incident
• Contain and investigate the issue
• Reduce potential harm
• Preserve relevant information
• Review security controls
• Take appropriate corrective action
• Notify affected individuals or competent authorities where required by law

18. Changes to This Privacy Policy

9Group may update this Privacy Policy to reflect changes in:

• Applicable law
• Business operations
• Property services
• Website functionality
• Technology
• Data processing activities
• Security practices

The revised version will be published on the website and will take effect from the stated effective or publication date.

We encourage users to review this page periodically.

19. Relationship with Other 9Group Policies

This Privacy Policy provides a general explanation of how 9Group handles information.

It should be read together with:

• Personal Data Processing Policy
• Cookie Policy
• Terms of Use
• Disclaimer
• Any specific notices displayed when personal information is collected

If there is any inconsistency, the more specific policy or notice may apply to the relevant activity, subject to applicable law.

20. Contact Information

If you have any questions, concerns, complaints, or requests relating to this Privacy Policy or the processing of personal data, please contact:

9Group

Legal entity: 9Group Trading and Investment Company Limited
Vietnamese name: Công Ty TNHH Thương Mại Và Đầu Tư 9Group
Enterprise registration number: 0110774616

Registered address:
No. 20B, Alley 53 Vu Xuan Thieu Street, Group 19, Phuc Loi Ward, Hanoi, Vietnam

Office:
S2.19 Building, Vinhomes Ocean Park, Hanoi, Vietnam

Website:
https://9group.com.vn

Hotline:
+84 968 719 555

Alternative contact:
+84 949 635 823

Email:
info@9group.com.vn

When submitting a privacy request, please use the subject line:

Privacy Request

Frequently Asked Questions

Does 9Group sell customer information to third parties?

No. 9Group does not sell, rent, or trade customers’ personal information.

Information is only shared where reasonably necessary to provide a requested service, complete a transaction, comply with applicable law, or protect lawful rights and interests.

What is my information used for?

Information may be used to provide property consultation, recommend apartments, arrange viewings, support real estate transactions, provide customer service, improve the website, maintain security, and perform the activities described in this Privacy Policy.

Can I request the deletion of my personal data?

You may submit a request to delete your personal data.

9Group will review the request in accordance with applicable law. Certain information may need to be retained for an active agreement, property transaction, complaint, dispute, security matter, or legal obligation.

Can I correct inaccurate information?

Yes. You may contact 9Group and request the correction or updating of inaccurate personal information.

Does the website use cookies?

Yes. The website may use cookies for essential functionality, analytics, performance, advertising measurement, security, and improving the browsing experience.

Please read our Cookie Policy for further information.

Can I stop receiving promotional messages?

Yes. You may request to stop receiving marketing and promotional communications at any time.

This will not prevent essential communications relating to an active enquiry, transaction, agreement, service, or legal obligation.

Does 9Group process passport or visa information?

9Group may receive passport, visa, or other identification information where it is necessary for a rental agreement, temporary residence procedure, or another service requested by the customer.

Such information will only be used for an appropriate purpose and in accordance with applicable requirements.

How can I contact 9Group about privacy?

You may email info@9group.com.vn or call +84 968 719 555. Please use the subject line “Privacy Request” when sending an email.